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Privacera Documentation

Unable to start the Privacera Platform portal service

Problem: Unable to start the Portal server, and it cannot start the Tomcat server. Due to this, the following log is generated:

liquibase.exception.LockException: Could not acquire change log lock. Currently locked by portal-f957f5997-jnb7v (        


  1. Scale down Ranger, and Portal.

  2. Connect to your Postgres database. For example, privacera_db.

  3. Run the following command.

    update DATABASECHANGELOGLOCK set locked=0, lockgranted=null, lockedby=null where id=1;
  4. Close the database connection.

  5. Scale up Ranger.

  6. Scale up Portal.