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Privacera Documentation

Remove the WhiteLabel Error Page on Privacera Platform

Problem: Privacera Portal cannot be accessed because of the WhiteLabel Error Page message being displayed.

Solution: To address this problem, you need to add the following properties:

  • SAML_MAX_AUTH_AGE_SEC

  • SAML_RESPONSE_SKEW_SEC

  • SAML_FORCE_AUTHN

To add these properties, perform the following steps:

  1. Run the following command.

    cd privacera/privacera-manager
    cp config/sample-vars/vars.portal.yml config/custom-vars
    vi config/custom-vars/vars.portal.yml            
  2. Add the following properties with their values.

    SAML_MAX_AUTH_AGE_SEC: "7889400"
    SAML_RESPONSE_SKEW_SEC: "600"
    SAML_FORCE_AUTHN: "true"           
  3. Run the update.

    cd ~/privacera/privacera-manager
    ./privacera-manager.sh update